Frequently Asked Questions
1. What materials are used in Crochex Studio products?
All of our products are handcrafted using natural cotton yarn, premium acrylic, or wool yarn depending on the product line. We carefully select materials that are safe, durable, and eco-friendly.
2. Are crochet products durable? How should I care for them?
Our handmade crochet pieces are very durable when properly cared for. We recommend hand washing gently in cold water, laying flat to dry away from direct sunlight, and avoiding machine washing or tumble drying.
3. Do you accept custom orders?
Yes! We welcome custom orders for most of our products — including custom colors, sizes, and designs. Please reach out via our Contact page before placing your order so we can discuss your requirements and estimated turnaround time.
4. How long does it take to make a handmade item?
Production time depends on the complexity of the piece. Small items like keychains or coasters typically take 1–3 days, while bags or amigurumi dolls may take 5–10 working days. Custom orders may require additional time.
5. Are your products safe for children?
Our crochet products are made from soft, non-toxic yarn. However, some items include small parts (plastic eyes, buttons) that are not suitable for children under 3 years old. Please read the product description carefully or contact us if you need guidance.
6. What is your return and exchange policy?
Because our products are handmade to order, we do not accept returns or exchanges for personal preference. However, if your item arrives damaged or defective, we will offer a full refund or replacement. Please contact us within 24h of receiving your order.
7. Will the colors look exactly like the photos?
We photograph our products in natural lighting to represent colors as accurately as possible. However, slight variations may occur depending on your device's screen settings. Feel free to message us if you'd like to confirm a color before ordering.
8. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated automatically at checkout. For international orders, delivery typically takes 7–21 business days depending on your location.
9. How do I know the product is truly handmade?
Every Crochex Studio piece is crocheted entirely by hand by our artisans — no machines involved. Because of this, each item may have subtle unique characteristics, which is the true mark of genuine handmade craftsmanship.
10. How should I wash and care for my crocheted items?
To keep your handmade pieces looking their best, we recommend gentle hand washing in cold water with mild detergent. Gently squeeze out excess water (do not wring) and lay flat on a dry towel to air dry. Avoid machine washing and direct heat