Refund policy

CANCELLATION POLICY

1. ORDER CANCELLATION

  • 24-Hour Cancellation Window: You may cancel your order within 24 hours of placing it for a full refund.

  • To request a cancellation, please contact us immediately at support@crochex.com with your order number.

  • If your order has already been processed or shipped within this 24-hour period, or if more than 24 hours have passed, the order cannot be canceled. In that case, you may request a return once you receive the item according to our return policy below.

RETURN & REFUND POLICY

At Crochex, every item is crafted and prepared with the utmost care and attention to detail. Because of the exclusive nature of our products, all sales are final, and we do not accept general returns, exchanges, or cancellations once an order has been shipped.

1. DEFECTIVE OR DAMAGED ITEMS

Your satisfaction is our top priority. We strictly guarantee the quality of our items upon arrival. If your package arrives in any of the following conditions:

  • Defective or damaged during transit

  • Incorrect item received

Please contact us immediately within 3-5 business day of delivery at support@crochex.com with:

  1. Your Order Number

  2. Clear photos or a short video showing the issue/defect

2. RESOLUTION PROCESS

Once we verify the defect or error, we will gladly make it right by providing:

  • A replacement sent to you at no extra cost, OR

  • A full refund credited back to your original payment method within 10 business days.

Note: Items sent back to us without prior authorization or contact via email will not be accepted.